1. Overview
The Zavy Method provides digital trading education and 1:1 mentorship services. This Refund & Cancellation Policy explains the terms under which cancellations and refunds may be requested and processed. By purchasing a mentorship plan, you acknowledge and agree to this policy.
2. Cancellation Before Mentorship Begins
If you wish to cancel your mentorship purchase before the first scheduled session, you may submit a cancellation request by email to thezavymethod@gmail.com.
If your cancellation request is approved, a refund will be initiated to the original payment method used for the transaction, subject to any payment-processing charges that cannot be recovered from the payment gateway.
3. After Mentorship Has Started
Because 1:1 mentorship involves reserved session time, personalised assessment, preparation and scheduling, refunds after the first mentorship session has been conducted are generally not available.
Any exceptional refund request submitted after the first session will be reviewed individually based on the services already delivered, the circumstances and applicable consumer-protection law. The decision will be communicated in writing.
4. Digital Product and Course Purchases
Where courses or digital educational products are made available, purchases of digital content that has been delivered, accessed or downloaded are generally non-refundable, subject to applicable consumer-protection law.
5. Rescheduling
If a student needs to reschedule a mentorship session, reasonable advance notice should be provided to the mentor. Sessions missed without prior notice may be treated as completed, unless otherwise agreed.
Rescheduling does not constitute cancellation. If you wish to cancel, you must submit a formal cancellation request as described in Section 2.
6. Payment Failures
If a payment fails or is not successfully processed, no purchase record will be created and no charge will be applied. If you believe you were charged for a failed payment, please contact us and the payment gateway (Razorpay) for resolution.
7. Duplicate Payments
In the event of a duplicate payment for the same mentorship plan, the duplicate amount will be refunded to the original payment method after verification. Please contact us at thezavymethod@gmail.com with your payment references.
8. Refund Processing
Where a refund is approved, it will be initiated through the original payment method. After the refund is initiated, the time taken for the amount to reflect in your account depends on the payment provider or bank. Refunds may generally take 5–10 business days to process, though some payment methods may take longer.
9. Promotional and Offer Pricing
If a purchase was made during a promotional offer, the refund amount will be based on the actual amount paid at the time of purchase, not the original or listed price.
10. How to Request a Refund or Cancellation
To request a refund or cancellation, please email thezavymethod@gmail.com with:
- Your full name
- Your registered email address
- Payment or order reference (Razorpay order ID or payment ID)
- The reason for your cancellation or refund request
All refund and cancellation requests must first be raised directly with The Zavy Method before initiating any dispute with the payment provider, where applicable.
11. Consumer Rights
Nothing in this policy affects your rights under applicable consumer-protection law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, where applicable. If a refund is required by applicable law, it will be processed in accordance with such requirements.
12. Contact
For refund or cancellation enquiries, contact thezavymethod@gmail.com.
Last updated: 23 August 2026 · Version 1.0